Question 1

How does the process work for bespoke pieces?

Accepted Answer

Our bespoke program has been the cornerstone of our business and we pride ourselves on transparency and the mantra "the best client is an educated client". Our process begin with a consultation as to what is most important to you in the piece, from design elements, to metal purity and quality, diamond preferences, and sizing. Our initial communication will begin a process of meticulous hunting to ensure you receive the best piece at the best value.

Our diamond selection process deals directly with some of the most important diamond wholesalers and cutters, and our team on 47th St, in New York City's Diamond District will select stones in person. This hands on approach allows us to see what a certificate and spreadsheet cannot tell us about the stone.

For solitaires, we will present the stone options and certificates to you in a timely fashion for your review. This is where our process differs from a jewelry store or normal dealer, where as we can reserve the stone for 48 hours. This is due to the fact that the wholesale trade moves very quickly, and top quality stones are purchased by wholesalers and jewelers on a frequent basis.

The speed at which the stone selection process moves allows us to be agile, adapting rapidly to market pricing changes and ensuring you receive the best price possible and have a larger pool of stones to accommodate your requests.

Next, we will begin the CAD (Computer-Aided Design) and present the model for final approvals to you before we begin production on your piece. Every minute detail is meticulously planned and mapped prior to product, and allows you to customize the smallest of details.

Once we begin production, we will provide you with updates on your piece as the process moves along.

Finally, our offices and manufacturing in New York review every element's final quality to ensure the product you are presented is perfect.

Shipping and production times vary based on an individual basis.

Question 2

How specific do I need to be for a bespoke piece?

Accepted Answer

The more specific, the better! If you have a general concept, we can work together through the design process to narrow down what you want.

We encourage you to be ultra specific and upload inspiration in our submission form. Whether that is photos, videos, drawings, or spec documents, the clearer the vision is conveyed to us, the happier you will be with the end product!

Question 3

I am looking for a timepiece, what brands do you have access to?

Accepted Answer

Our team is able to source a wide variety of both new and preowned pieces.

Our Preowned Selection is available 'New', 'Unworn', 'Excellent', and 'Very Good' condition. We source:
-Rolex
-Patek Philippe
-Audemars Piguet
-Richard Mille

Due to our industry reach, we able to provide access to new timepieces from Authorized Dealers, when available, including brands like:
-Hublot
-Zenith
-Omega
-Breitling
...and more.

When requesting a timepiece, it is best to provide model numbers and years, as well as  a detailed description and/or photos of the piece you wish to acquire.

Always consider who you are buying from and the quality control/authenticity of the timepieces. Some gray market dealers and traders are hobbyists that do not understand professionalism standards in the trade, quality standards or how to verify authenticity.

Question 4

Where is your jewelry manufactured?

Accepted Answer

Our manufacturing is based in the Diamond District of New York City, we are a US based and owned company, and as such, we comply with all US laws, regulations and quality standards.

Question 5

I am looking for a 'unicorn', do you accept requests for the ultra rare and exotic?

Accepted Answer

Our founder's reputation was built on the basis that he can find almost anything. Whether it is an ultra exclusive timepiece, a large carat diamond, rare colors and qualities or diamonds, or ultra exotic gemstones, we pride ourselves on being able to source and acquire the ultra exclusive pieces for our clientele.

In the past, we have sourced 10+ carat diamonds, high quality blue, yellow, pink, and green diamonds, 200 carat+ tanzanite, full ammonite specimens, large carat and high quality alexandrite, top quality rubies, emeralds, and sapphires, Lighting Ridge Black Opal, Paraiba Tourmaline as well as hyper exotic stones such as Grandidierite. This is a small sampling of our reach, but our connections

As with any rare request, please be prepared to discuss budget and capacity in advance to ensure the inquiry is realistic based on your expectations. If the request is not doable at the preferred budget, we will always be up front and honest after market inquires, and provide alternatives if necessary.

Question 6

Do diamonds come certified?

Accepted Answer

All bespoke pieces with solitaire diamonds, natural and lab-grown, come with a certification from a major international organization such as GIA, IGI, or others.

Question 7

How do you source your diamonds and gemstones?

Accepted Answer

LXRY has deep rooted industry connections form the mines to the world's largest and most prolific cutters and dealers. Most of our sourcing is from well established, multi-generational dealers with global relevance and historical importance in the industry. These sources are very particular with who they are willing to do business with, as it is the deepest level of wholesale. Our reputation has been built on the ability to find even the most difficult requests, and when unavailable, provide exceptional alternatives.

All stones are guaranteed to be ethically sourced with a focus on human rights, legal parameters, and environmentally conscious procurement.

Question 8

Do you loan or rent jewelry?

Accepted Answer

While LXRY does not directly offer rental, loan or sample pieces for red carpets, wedding, events, shows, exhibitions, and commercial purposes, we have partnered with a company that uses our products for the purpose of rentals and eligibility can be determined on a case by case basis.

We always recommend the purchase of pieces as the most reasonable long term economic option for continued usage.

Question 9

Does LXRY gift jewelry for usage by stylists and celebrities?

Accepted Answer

All LXRY pieces seen on athletes, celebrities, influencers, and high profile individuals are all independently owned and purchased. For more information, please consult with our bespoke concierge team.

Question 10

Does LXRY wholesale to stores and sellers?

Accepted Answer

LXRY partners with many retail stores and online sellers (streaming, online retailers, etc). Please contact our wholesale team for more information and specific requests.

Question 11

How do I establish a budget for bespoke jewelry?

Accepted Answer

This is a very much a case by case situation. If you have a piece in mind, construct your vision version. Once you have something in mind, the best thing to do is have a preliminary consultation and honest conversation with regard to budget. Many times, clients will be inspired by something they saw, so a basic understanding of what this entails is essential. Our concierge team will ask basic questions to begin, and any guidance (photos, detailed descriptions of material and stone quality/size, etc) will move the process along more quickly.

Our process works in real time, as a bespoke piece deals with the wholesale industry...meaning, stones move quickly, and prices fluctuate based on timeframe.

A normal jewelry store stocks inventory and stones, and as a result, you are subject to their buying power, wholesale cost, and dramatic markup. At LXRY, our bespoke program is tailor made for the discerning client that expects the best possible value for their money in every aspect of the process. From white glove service, expert education/consultation, NY Diamond District power-player direct pricing, and exceptional craftsmanship, for the past 10 years we have delivered excellence for every piece in every price range. Is your budget $4k? Or, is it $2M? We have consistently delivered unique works of art that are unmatched in value.

Question 12

I have no idea what I should be buying, I am looking for a gift and have a budget, what should I do?

Accepted Answer

DO. NOT. STRESS!

Our expert team has provided expert insight to clients over the years in everything from surprise deliveries, perfect presents, and created memories and unforgettable moments across the globe.

We consult on a case by case basis to provide personalized service. From basic requests, to deep digging conversations, we are world class in providing insight based on the shared information on recipient's preferences. We can consult, and provide feedback and guidance during the process to ensure that you choose the perfect piece!

Question 13

I've seen cheap jewelry online, what is the difference?

Accepted Answer

We welcome the conversation about price against competitors. Many times, jewelers and manufacturers cut corners to win in the pricing game. While we provide industry leading value, we refuse to settle if our name is associated with it. Our name, LXRY, means luxury, and luxury doesn't cut corners and cheat.

If your standards are low for quality, we prefer you shop elsewhere. If your taste is champagne, but your budget is beer, that is okay! We will be honest and realistic, and allow you to make the decision. We are adults, you are an adult, and the smoke-and-mirrors game in jewelry irritates us as much as it does you.

Stop settling, and maximize your money. LXRY gives you the chance to shop directly that same way that your local jeweler does...with the manufacturer, and without the massive markup. You will always be happier in the end.

Question 14

Which celebrities, athletes, influential individuals have you worked with?

Accepted Answer

We believe in the privacy of our clientele. So, unlike many, we don't gift or pay anyone to wear our jewelry for marketing, thus don't feel we have the right to reveal their personal acquisitions. Yes, we may post their pieces in our look-books and marketing anonymously, but unless the client decides to post about it and mentions us, we will never reveal their, or your, information to anyone.

In a world where it is very easy to research the value of jewelry and timepiece purchases, we would never endanger the privacy or safety of our clients by revealing to anyone who they are without permission.

Question 15

I love your pieces, and after browsing want to work together. Am I able to ask questions before getting a formal quote?

Accepted Answer

Absolutely! We cherish relationships and want every customer to feel comfortable. Contact us and ask questions so that we can understand what needs to be clear before we move forward together. There are no stupid questions, and we welcome the opportunity to converse.

Question 16

I am interested in working for LXRY, are you hiring or seeking help?

Accepted Answer

You are always welcome to reach out, but at this time we are not hiring. That said, the answer is always no if you don't ask. Our founders both created their reputation in this industry by being bold. We look forward to hearing from you.

Question 17

I own a jewelry store/boutique/online shop/livestreaming company/shopping channel/etc, do you wholesale your jewelry?

Accepted Answer

We actively wholesale to the industry. Our products sit in store cases around North America and are featured on shopping live streams. Please keep in mind that we are, at our core, a manufacturer, and as such our margins stay lean to ensure the client gets the best possible value compared to the market. For more information, reach out directly to our team.

Question 18

What is the difference between lab-grown and natural diamonds?

Accepted Answer

Lab-grown diamonds are created in a controlled environment using advanced technology, while natural diamonds are formed in the earth over millions of years. Both types have the same physical and chemical properties, but natural diamonds are rare and mined from the earth, whereas lab-grown diamonds are more sustainable and ethical alternatives.

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